All items offered on
tooth-fairy-tonight.com are currently in a digital format. This means they are
files/documents you download to a device with an internet connection.
Once the transaction is complete,
you receive a download link and gain immediate access to your item(s). We are
able to track when a successful download has taken place.
Unlike a product purchased in a
physical storefront, there’s no way to retrieve a digital download once it’s
completed. For this reason, we do not offer refunds on successfully downloaded items.
However, we do realize that
exceptional circumstances may occur in regard to accessing your digital
- Item(s) not delivered successfully
Technical glitches may happen occasionally which is the nature of the internet.
Make sure that tooth-fairy-tonight.com
and digitalproductdelivery.com are
added to the whitelist of the email application you’re using. If not, your
notification email may have ended up in your junk or spam file. Check there before
It may take a couple of minutes to receive an email with download instructions,
so please be patient.
If you don’t receive an email with download instructions or are unable to
download your item(s) from the download link, let us know via our Contact Page. We will attempt to
correct the technical issue within 72 hours so you can download your item(s).
Our service hours are 9:00am to 5:00pm EST, Monday through Friday.
If we are unable to correct the issue within 72 hours, you may request a full
refund for the item(s) in question or a replacement for another/other item(s)
of the same value.
Please submit your initial request within 7 days of placing your order.
Otherwise, the order will be considered received and downloaded in good order.
received will not open in some 3rd party software programs
Digital products offered on tooth-fairy-tonight.com are compatible with specific third party software programs
listed below. All customers agree (End User License Agreement) to have access
to one of these programs prior to downloading items from our web site. We don’t
guarantee that our digital products will work with any other programs or
software other than those specified below.
If you have Microsoft Word® or access to Office 365®,
then you're ready to go. Download and open your letters/certificates in one of
If not, then there's a free mobile app available from WPS Office.
Simply download the WPS Office app for your iPhone®, iPad® or
Android™ mobile device. It's 100% free and no subscription is
needed. You will then be able to download, personalize and print Tooth
Fairy letters and certificates directly from your mobile device. More
information is available from their website at WPS Office for iOS
and WPS Office
PC or Mac
If you have Microsoft Word® or access to Office 365®,
then you're ready to go. Download and open your letters/certificates in one
of those programs.
If not, there are a few alternatives.
WPS Office has a free edition (for the Windows® operating system), however, ads
will post to your workspace while viewing and editing letters/certificates. It’s
still a great office suite to use free of charge. Click here for more information and to
download WPS Office 2016 Free.
WPS Office Personal and Home (for the Windows® operating system) is a paid
version that removes the ads and gives you a few more bells and whistles. Subscription
options include $2.99/month, $19.99/year or $49.99 lifetime. Click
here for more information and to try WPS Office!
Microsoft Office 365® Home has a free 30 day trial online. After the free
trial, it's $9.99/month or $99.99/year. Microsoft Office 365® Personal is
available for $6.99/month or $69.99/year but has no free trial. For PC's, you
must have Windows® operating system 7 or newer. Compare PC offers here. For Mac®, you must have Mac OS
X® 10.10 or newer to use that service. Compare Mac® offers here.
There are also software versions of Microsoft Office® available from different vendors
online. However, they’re becoming scarce as the subscription services are
becoming the new norm.
Please note that we do
not bear any responsibility and therefore we do not satisfy any refund/exchange
requests based on incompatibility of our products with some third-party
software (plug-ins, add-ons, modules, search engines, scripts, extensions,
etc.) other than those which are specified as compatible. If you have any other
questions or concerns, please use our Contact
- Item(s) received appear different than displayed on website
Our Tooth Fairy letters/certificates are
designed in a colorful, fun and whimsical fashion for
the enjoyment of children. You are able to preview samples of
each Tooth Fairy letter/certificate prior to selection and download. Letter/certificate
sizes are specified with each selection.
There may be slight differences in color and
appearance from time to time due to a large variety of digital, software and
a) The color settings and monitor resolution
may not be the same on different devices.
b) Various operating systems and web browsers may have slight differences in
c) There may be color differences when using an inkjet vs. a laser jet
d) It could depend on the type of ink you're using. Manufacturer, OEM,
refillable and generic ink may have slight color differences.
e) As noted above, it could also depend on the type of paper you decide to use.
This may create a dull or more vibrant look.
f) It might depend on which program you're using to edit your letters.
g) There may be slight color differences when using a mobile device vs. a
laptop or desktop computer.
Successfully downloaded items are not eligible for refund due to differences in
color and appearance because of the many uncontrollable variables involved.
If you have any other questions or concerns, please use our Contact Page.
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Android is a trademark of Google Inc.
Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other
Microsoft, Office, Office 365, Word and Windows are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or